Real Estate Market Research & News
Survey Results Reveal What Clients Value in a Home Inspector
Independence, OH, August 19, 2013: With so many home inspectors to choose from, it’s interesting to know what clients and realtors truly value in their home inspection service. Inspect-It-1st Property Inspection surveys its clients and real estate partners after every inspection, and analysis of calendar year-to-date results reveal that “thoroughness, knowledge and skill” were the most highly praised attributes of Inspect-It-1st’s certified inspectors.
Dana Felt, a real estate professional in Media, PA commented, “Great customer service, a thorough inspection putting all pluses and minuses in perspective, and great follow-up.”
“We take a great deal of pride in our national Net Promoter Score, which indicates the health and strength of our client relationships,” stated Ashley Davis, Brand Manager for Inspect-It-1st. “We can also verify that it is extremely likely that a client or realtor will refer Inspect-It-1st to others once they experience the ‘Inspect-It-1st Difference.’ ”
Report quality, responsiveness and communication ability were additional attributes commonly mentioned in respondents’ comments.
“This survey is just one way we continuously monitor if we are achieving our mission to set the Gold Standard in the inspection industry, and according to our respondents, we are,” stated Davis. “We are extremely grateful when someone tells others to ‘Inspect-It-1st!’ ”
About Inspect-It 1st
Inspect-It 1st is a franchise system of home inspectors offering property inspections for homebuyers, home sellers, investors, commercial clients and Realtors. Each franchise is independently owned and operated. Inspect-It 1st is a subsidiary of Merrymeeting Group. (MMG), a Cleveland-based investment firm specializing in the acquisition and development of franchise brands. MMG currently operates seven franchise systems with more than 2,000 franchised locations worldwide. To learn more, please visit www.inspectit1st.com or www.merrymtg.com, or contact: