Real Estate Market Research & News
Clients and REALTORS Give Inspect-It 1st® Service Excellent Reviews
Past clients and REALTORS rated their experiences with Inspect-It 1st® positively when surveyed recently, giving the company an excellent overall Net Promoter Score (NPS) of 92%.
“As a leader in the property inspection industry, we make sure to provide a high-quality service that helps everyone involved with the buying and selling process,” stated Kylene Golubski, President. “It is great to get feedback showing that our hard work is appreciated.”
The Net Promoter Score (NPS) is determined by asking the respondent to rate the likelihood of recommending Inspect-It 1st®, on a scale from 1 to 10. Depending on their answer, respondents are split into 3 categories: Promoters, Passives and Detractors. The dectractors are then subtracted from Promoters for the overall NPS. This methodology is from the book, The Ultimate Question: Driving Good Profits and True Growth, by Fred Reichheld.
“We’ve used this methodology for a few years now, and we believe the perspective of whether a client or business partner will refer you is a smart barometer for your business,” Golubski said. “We were very happy to see a 2% increase over our 2011 NPS score.”
Typical comments about Inspect-It 1st property inspectors included being prompt, thorough and knowledgeable, as well as being very professional and courteous with clients. To view additional comments and testimonials from REALTORs and customers, you can go to the Inspect-It 1st® Customer Reviews (http://www.inspectit1st.com/testimonials) page.
Inspect-It 1st® franchisees perform residential and commercial property inspections, in addition to a variety of ancillary services that vary by geography. Specialty and niche-market inspections include: roof and mechanical, radon, septic, water quality, builder's warranty, pre-listing, mobile homes and manufactured homes.
About Inspect-It 1st®
Inspect-It 1st® is a franchise system of home inspectors offering property inspections for homebuyers, home sellers, investors, commercial clients and Realtors. Each franchise is independently owned and operated. Inspect-It 1st® is a subsidiary of Merrymeeting Inc.(MMI), a Cleveland-based investment firm specializing in the acquisition and development of franchise brands. MMI currently operates seven franchise systems with more than 1,700 franchised locations worldwide.
# # #